All the functionalities of a modern VoIP provider without any of the hassle. Collaborate via phone, chat, and text messaging from anywhere in the world.
Leave the setup and management to us.
The desktop app gives 24/7 access anywhere there is an internet connection.
Collaboration couldn’t be any easier with conferencing and team messaging.
Setup is handled by the experts. So, kick back and let us do the work for you.
Save 20% or more with all-inclusive monthly pricing from a single provider.
FEATURES & SERVICES
RF VoIP works with you to design and implement your phone system with these features.
Want a professional greeting, RF VoIP understands this and helps you create the best solution.
Contact us today for a custom plan tailored to your business needs!
Quickly move to another call & back!
What Is Call Hold
Hold calls easily. All supported phones come with the ability to place a call on hold. Simply find the hold button on your phone and your caller will remain on the line.
How Call Hold Works
When placing a caller on hold you can utilize Music on Hold to entertain and inform your caller until you are ready to resume the call.
Why You’ll Like Call Hold
Professionally manage your incoming calls!
What Is Call Queue
Call Queues are a virtual waiting room offering your callers the option of remaining on the phone while they wait for a representative to answer. They help businesses manage large call volumes with limited staff.
How Call Queue Works
Apply a Call Queue to a specific extension and setup the queue using the options and messaging prompts that will direct callers to the appropriate agent. Static agents are assigned to a queue and dynamic agents can log in or out of the queue. When callers dial in, they are taken through a sequence until their call is answered by an agent.
Why You’ll Like Call Queue
Record calls when you want or for departments!
What Is Call Recording
Record inbound or outbound calls for specific departments or individuals. Alternatively with On-Demand recording this lets your employees decide when to record calls. Every recording is archived for 30 days and can easily be accessed from the User Control Panel.
How Call Recording Works
Determine the recording parameters and from there the recording is automatic for departments or individuals. With On-Demand recording users can quickly start and stop recording calls or record all calls. Recordings can be downloaded from the User Control Panel.
Why You’ll Like Call Recording
Enable multiple people to connect on the same call!
What Is Conference Room
The Conference Room is a single extension number that your users can dial so that they can talk to each other in a conference call. It also creates a destination to which your callers so that they can participate in the conference call.
How Conference Room Works
A Conference Room is a basic business tool to help collaboration and meetings go on. Conference Rooms can be accessed by a dedicated inbound number or the Virtual Receptionist, along with an associated password to let participants join. For the moderator, controlling the experience is easy with they feature codes. It’s easy and convenient whether you’re planning a conference meeting in advance or pulling your team together on the fly. The Conference Room makes it happen!
Why You’ll Like Conference Room
Share a phone number across multiple devices!
What Is Shared Line Appearance
Share the same phone number across multiple phones. This is ideal for retail, restaurants, grocery and mid-size businesses. Incoming calls can be answered from any of the phones. All outbound calls will show the same number.
How Shared Line Appearance Works
Extensions are placed into a Ring Group. When the number is called all the phones in the Ring Group ring and the call can be answered from any of them.
Why You’ll Like Shared Line Appearance
Have your calls come with you!
What Is Follow Me
Follow Me is a call following feature for the business professionals who find themselves out of the office, but need to stay connected at all times of the day.
How Follow Me Works
Follow Me forwards calls from one phone to another. Access your call following service through the User Control Panel. You can customize your phone to follow you by ringing on different numbers.
Why You’ll Like Follow Me
A better waiting experience for your callers!
What Is Music on Hold
The Music on Hold feature is a pleasant way to show your callers that you are a professional company which has customers’ best interest at heart.
How Music on Hold Works
Included with every account are five standard hold music options. Want to change the hold music? That’s simple, just send RF VoIP your custom hold music and we’ll take care of the rest for you.
Why You’ll Like Music on Hold
Manage your extension, made easy!
What Is User Control Panel
A powerful way to manage your individual settings. Employees have access to change their extension-specific settings, plus a company director.
How User Control Panel Works
All the settings are clearly marked and explained, putting the controls to manage extension settings in your hands. If you do run into any questions, our friendly and knowledgeable RF Support Team is always willing to help at no charge.
Why You’ll Like User Control Panel
Customized call routing for exceptional customer service!
What Is Virtual Receptionist
A sophisticated automated attendant service with a menu of pathways routing your callers to the appropriate department or individual for a streamlined experience. Our Virtual Receptionist gives you the flexibility to customize your call routing for holidays, lunchtimes or even after hours call.
How Virtual Receptionist Works
The Virtual Receptionist provides each caller with a variety of options that allow them to reach specific departments. They can dial by name using the company directory or dial by extensions. Then the caller is routed through to the extension of their choice.
Why You’ll Like Virtual Receptionist
Customize greetings and check messages from anywhere!
What Is Voicemail
Each extension comes with its own voicemail box, allowing employees to have secure access to messages. You can check messages from your phone or the User Control Panel. The voicemail box can send emails, as well as play different messages for different calls and when you are out of the office.
How Voicemail Works
You can chose from four customizable voicemail greetings:
Unavailable Greeting: This greeting will play if you do not answer your phone, either because you are out of the office or when you are on a call and the second line on your phone rings.
Name Greeting: This greeting will only play if your voicemail account is configured with a dial-by-name directory. What this means is that callers can reach an extension by dialing the first few letters of the first or last name. The directory is configured through the Virtual Receptionist. When callers enter your name, this name greeting will play to ensure them they have dialed correctly.
Busy Greeting: This greeting will play when a call comes in and you are currently on the phone.
Temporary Greeting: This greeting will always be played in place of the “unavailable” or “busy” greeting. This could be used if your are going on vacation or will be out of the office for a while and want to inform people not to expect a return call anytime soon.
Why You’ll Like Voicemail
Park calls and retrieve from any phone!
What Is Call Park
Call Park allows users to park a call at an extension that multiple users can access instead of simply transferring a call to one specific end user.
How Call Park Works
Call Park allows a user to park a call at an extension so that any member can retrieve it. The standard Call Park feature only allows of a single parking lot available to all phones, while the Parking Pro feature allows multiple parking lots which is useful for multiple departments.
Why You’ll Like Call Park
Get voicemail conveniently in your email inbox!
What Is Voicemail to Email
Voicemail to Email is an efficient feature that allows you to listen to voicemail messages from the computer or phone, with recordings conveniently delivered to your email inbox. You can’t always access your voicemails in the office or even know when a voicemail is waiting, but with Voicemail to Email you’re notified by email with a clickable recording you can play on the spot. With Voicemail to Email there’s no reason to miss a voicemail.
How Voicemail to Email Works
When a voicemail message is received on your extension an email notification is sent to the pre-selected email inbox of your choice. Attache to the email i a recording of the voicemail, which you can easily play on your computer.
Why You’ll Like Voicemail to Email
Calls can ring on multiple extensions at once!
What Is Ring Groups
Companies with sales teams, customer support teams, or any other departments that field calls collectively can benefit from Ring Groups. Ring Groups have an extension number for routing withing the system.
How Ring Groups Work
Ring Groups allow callers to contact entire departments within your organization at one time. Once the Ring Group is setup, incoming calls will ring on all extensions in the group simultaneously.
Why You’ll Like Ring Groups
Easily identify the origin of incoming calls!
What Is Custom Call Tagging
Custom Call Tagging is a feature that allows users to see a unique call tag to distinguish incoming calls. The RF Team can setup this up easily for you.
How Custom Call Tagging Works
Custom Call Tagging can be applied to your company number for inbound calls or Ring Groups.
Why You’ll Like Custom Call Tagging
The ultimate collaboration and productivity tool!
What Is Zulu
Zulu UC is the Dektop App that allows you to use your RF VoIP Service from your computer. Make calls, chat with colleagues, or send text from the Zulu UC integrated softphone. View your contact history with clients, see missed calls, and listen to voicemail from an all in one easy-to-use interface. It’s almost like a softphone app, but better!
How Zulu Works
The Desktop App integrates your RF System functionality seamlessly onto your computer for Windows, Max OSX, and Linux users. Use Zulu UC with either a headset or your laptop’s built-in microphone and speaker, and you can even view the presence of other colleagues.
Why You’ll Zulu