Whatever your business requires, our suite of features can handle it, allowing your employees to work more productively, from virtually anywhere, and your customers to communicate to you more easily.
Forward calls to multiple extensions at once and have them ring simultaneously.
Get connected instantly in an audio conference call with local dial-in support.
Professionally manage your incoming calls!
What Is Call Queue
Call Queues are a virtual waiting room offering your callers the option of remaining on the phone while they wait for a representative to answer. They help businesses manage large call volumes with limited staff.
How Call Queue Works
Apply a Call Queue to a specific extension and setup the queue using the options and messaging prompts that will direct callers to the appropriate agent. Static agents are assigned to a queue and dynamic agents can log in or out of the queue. When callers dial in, they are taken through a sequence until their call is answered by an agent.
Why You’ll Like Call Queue
Park calls and retrieve from any phone!
What Is Call Park
Call Park allows users to park a call at an extension that multiple users can access instead of simply transferring a call to one specific end user.
How Call Park Works
Call Park allows a user to park a call at an extension so that any member can retrieve it. The standard Call Park feature only allows of a single parking lot available to all phones, while the Parking Pro feature allows multiple parking lots which is useful for multiple departments.
Why You’ll Like Call Park
Calls can ring on multiple extensions at once!
What Is Ring Groups
Companies with sales teams, customer support teams, or any other departments that field calls collectively can benefit from Ring Groups. Ring Groups have an extension number for routing withing the system.
How Ring Groups Work
Ring Groups allow callers to contact entire departments within your organization at one time. Once the Ring Group is setup, incoming calls will ring on all extensions in the group simultaneously.
Why You’ll Like Ring Groups
Enable multiple people to connect on the same call!
What Is Conference Room
The Conference Room is a single extension number that your users can dial so that they can talk to each other in a conference call. It also creates a destination to which your callers so that they can participate in the conference call.
How Conference Room Works
A Conference Room is a basic business tool to help collaboration and meetings go on. Conference Rooms can be accessed by a dedicated inbound number or the Virtual Receptionist, along with an associated password to let participants join. For the moderator, controlling the experience is easy with they feature codes. It’s easy and convenient whether you’re planning a conference meeting in advance or pulling your team together on the fly. The Conference Room makes it happen!
Why You’ll Like Conference Room
Share a phone number across multiple devices!
What Is Shared Line Appearance
If your office thrives on teamwork, then Shared Line Appearance gives your team an additional boost. Shared Line Appearance allows employees to monitor the phones of other users and also lets them pick up or park those calls as desired.
How Shared Line Appearance Works
Shared Line Appearance can help sales organizations, enabling a rep to answer calls when their colleagues are away or putting them on hold for another rep to pick up, by simply pressing the extension number on their own phone. Administrative assistants use this feature to monitor the boss’s extension and answer calls on his or her behalf. Receptionist use it to monitor employee calls and answer, park or transfer them on the employee’s behalf.
Why You’ll Like Shared Line Appearance
Quickly move to another call & back!
What Is Call Hold
Hold calls easily. All supported phones come with the ability to place a call on hold. Simply find the hold button on your phone and your caller will remain on the line.
How Call Hold Works
When placing a caller on hold you can utilize Music on Hold to entertain and inform your caller until you are ready to resume the call.
Why You’ll Like Call Hold
Extensions for individuals across many devices and locations!
What Is Extensions
Extensions allow you to connect with colleagues, no matter where they are. An extension can be used on different phones (e.g., desk phone at work, desk phone at home, softphone on your smartphone or laptop). This would allow you to use the same number, voicemail, and extension for all registered phones.
How Extensions Work
VoIP allows businesses to extend their phone system’s reach far beyond the walls of their brick and mortar location. VoIP Phones work by registering their unique IP addresses with the system each time they are plugged in. As long as the phone is connected to the Internet, it can be located by the RF System, and thus receive calls at the appropriate extension number. Now, with multiple devices on One Extension, each extension can register register different IP addresses to connect a call.
Why You’ll Like Extensions
Customized call routing for exceptional customer service!
What Is Virtual Receptionist
A sophisticated automated attendant service with a menu of pathways routing your callers to the appropriate department or individual for a streamlined experience. Our Virtual Receptionist gives you the flexibility to customize your call routing for holidays, lunchtimes or even after hours call.
How Virtual Receptionist Works
The Virtual Receptionist provides each caller with a variety of options that allow them to reach specific departments. They can dial by name using the company directory or dial by extensions. Then the caller is routed through to the extension of their choice.
Why You’ll Like Virtual Receptionist
Forward calls to stay connected!
What Is Call Forwarding
Call Forwarding is a powerful feature that helps you and your employees stay connected. Many employees need to step out or travel from time to time, and call forwarding helps them stay in touch when they are out of the office. Forward calls to a mobile number so you won’t miss business calls when you’re away from the desk.
How Call Forwarding Works
The Call Forwarding feature for every employee can be easily controlled from the User Control Panel.
Why You’ll Like Call Forwarding
Record calls when you want or for departments!
What Is Call Recording
Record inbound or outbound calls for specific departments or individuals. Alternatively with On-Demand recording this lets your employees decide when to record calls. Every recording is archived for 30 days and can easily be accessed from the User Control Panel.
How Call Recording Works
Determine the recording parameters and from there the recording is automatic for departments or individuals. With On-Demand recording users can quickly start and stop recording calls or record all calls. Recordings can be downloaded from the User Control Panel.
Why You’ll Like Call Recording
Detailed call records per extension!
What Is Call Logs
Call Logs allow access to detailed call records by extension. You can view these reports on the User Control Panel.
How Call Logs Works
It’s easy to use the Call Logs feature, just log into your User Control Panel and view the logs from there. You can even search for specific numbers. If you require a detailed report just contact the RF Team and we can send you an Excel document.
Why You’ll Like Call Logs
Have your calls come with you!
What Is Follow Me
Follow Me is a call following feature for the business professionals who find themselves out of the office, but need to stay connected at all times of the day.
How Follow Me Works
Follow Me forwards calls from one phone to another. Access your call following service through the User Control Panel. You can customize your phone to follow you by ringing on different numbers.
Why You’ll Like Follow Me
Easily identify the origin of incoming calls!
What Is Custom Call Tagging
Custom Call Tagging is a feature that allows users to see a unique call tag to distinguish incoming calls. The RF Team can setup this up easily for you.
How Custom Call Tagging Works
Custom Call Tagging can be applied to your company number for inbound calls or Ring Groups.
Why You’ll Like Custom Call Tagging
A status indication for each phone!
What Is Busy Lamp Field
This feature indicated which phones are in use by displaying a clear status on your phone display. Each Busy Lamp Field on your phone also acts as a speed dial.
How Busy Lamp Field Works
Busy Lamp Field allows you to display the phone status of other extensions on your phone, such as idle, ringing or on a call. Each Busy Lamp Field key on your phone also acts as a speed dial, allowing you to press that key to dial the corresponding extension.
Why You’ll Like Busy Lamp Field
Broadcast an announcement to your entire team!
What Is Intercom Group
This feature allows you to page a group of extensions and broadcast a message. It can also be used as an instant conference between your extensions.
How Intercom Group Works
The Intercom Group is a simple feature that allows you to dial an extension to broadcast a message. Assign extensions to the group and broadcast message per department. The RF Team can even turn this into an instant conference bridge, allowing all phones to able to talk and be heard.
Why You’ll Like Intercom Group